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  • How I can download my free logo?

    If you have a FreeLogoDesign account:

    You can connect to your FreeLogoDesign account to download your free logo at any time.

    You need to click your logo, and once on the editor, click on the DOWNLOAD button located top right.

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    If you do not have a FreeLogoDesign account:

    To download your free logo, click on SAVE and then fill out the form (Name and email address) at the download page.

    We will then send you your logo by email.

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  • I did not receive the logo that I have purchased

    Please check your Spam folder.

    If you have not received your files, please contact our support team with your invoice number or email address used to make the purchase at support@freelogodesign.org.

    We will send you your logo.

  • I have purchased on of the paid plans, but I have only received the low resolution logo

     

    • Upon the reception of your payment a confirmation message will pop up.

    To download your logo in hi resolution, two options are offered:

    1.- Through the BACK button, to get access to the DOWNLOAD MY LOGO button.

     

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    2.- Through the download link that has been sent to the email address associated with your account.


    Both options bring you to the same page. Click on the DOWNLOAD MY LOGO button.

     

     

    If you have purchased one of our add-ons or if your purchased plan includes add-ons, the names of the add-ons are shown in the Create material for your logo brand section of the page.

    • To download an add-on click on the image and then on the DOWNLOAD button.

     

    Note: You will receive a zip folder containing several formats included in your purchased plan or ad-on. To get individual files, first, you must extract the files.

     

     

  • My paid logo is not downloading, I get the error message: "Undefined"

    1. To correct this issue, go back to your download link. 

    2. Click on EDIT MY LOGO. 

    3. Click on SAVE and then on DOWNLOAD. 

    4. You will get a zip file containing several formats.

  • Can I edit my Free logo version after having downloaded it?

    If you have a FreeLogoDesign account:

    You can edit your free logo by connecting to your FreeLogoDesign account at any time.

    You can connect to your account here: https://www.freelogodesign.org/manager/signin 

     

    If you do not have a FreeLogoDesign account:

    Yes, you are able to make all the changes you want to your logo.

    1. To edit your logo go back to the DOWNLOAD link that was sent to you with your free logo.

    2. Click on "Edit logo".

    3. Make the changes and click on "Save" and then you will be able to "Download" the revised version.

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  • Can I edit my high-resolution version after having downloaded it?

     

    Yes, but it depends of the plan that you have purchased:

    • BASIC Plan:

    After purchase, you can still make minor changes such as moving a line, editing wording or changing font, shape, size and color, at no extra cost. You have 7 days after the purchase to make changes, unless you choose to pay a fee to ¨EXTEND EDITING PERIOD¨ (maximum of 90 days).

    However, there are some restrictions such as adding or deleting an icon or a shape; you will be notified when performing an action that requires a new purchase.

    • PREMIUM Plan:

    After purchase, you can still make minor changes such as moving a line, editing wording or changing font, shape, size and color, at no extra cost. There is not a time limit after the purchase to make changes.

    However, there are some restrictions such as adding or deleting an icon or a shape; you will be notified when performing an action that requires a new purchase.

     

    • UNLIMITED Plan:

    After purchase, you can make as many changes as you wish, such as moving a line, editing wording, changing font, shape, size, color, adding or deleting icons or shapes, etc., at no extra cost. There is not a time limit after the purchase to make changes.

     

    • PRIVILEGE PACK:

    After paying for a yearly subscription, you can create as many logos as you wish, you can make as many changes as you want, at no extra cost. There is not a time limit after the purchase to make changes.

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    To edit your logo, log in to your FreeLogoDesign account:

    1. Click on "Edit my logo"

    2. Make the changes and click on "Save".

    3. Depending on your plan and the changes that you have made, you will be required to pay or not for your logo again. Then you will be able to "Download" the revised high-resolution version of your logo as well as that of the add-ons, if they are included in your plan.

    4.- If you have taken the yearly subscription to the Privilege Pack, you won't be required to pay for your logo again. But to keep this advantage, you must renew your subscription. Click on "Download" the revised high-resolution version of your logo as well as that of the add-ons.

     

  • I only received a Zip file. How can I get the formats included in my plan?

    You must extract the files from the zip file that you got after purchase. Normally, Windows or Mac comes with a program that allows you to extract files from a Zip file.

    You just need to go to the Downloads folder and right click on the zip, choose Extract All.

    Here is a short video to show you: https://www.youtube.com/watch?v=bTVgQHwj9II